https://ovenbird.tech/blog/ Processes, and why they get missed. en https://ovenbird.tech/blog/finding-the-bottleneck-before-customers-dohttps://ovenbird.tech/blog/finding-the-bottleneck-before-customers-do2026-10-09T09:00:00ZEvery process has one stage that sets its pace. A short guide to spotting it with Little's law and utilisation, why adding people elsewhere doesn't help, and how to simulate a change before making it. https://ovenbird.tech/blog/four-process-failures-and-what-they-sharehttps://ovenbird.tech/blog/four-process-failures-and-what-they-share2026-10-09T09:00:00ZKnight Capital's $440 million, an AWS outage from a typo, the crash that invented the checklist, and the checklist that cut surgical deaths. Different industries, the same lesson about documented procedures. https://ovenbird.tech/blog/training-once-is-the-same-as-not-traininghttps://ovenbird.tech/blog/training-once-is-the-same-as-not-training2026-10-09T09:00:00ZThe forgetting curve applies to runbooks too. Why a single onboarding session on a procedure doesn't hold, what retrieval practice and spaced refreshers change, and how to tell who actually knows the process. https://ovenbird.tech/blog/why-documented-processes-get-skippedhttps://ovenbird.tech/blog/why-documented-processes-get-skipped2026-10-09T09:00:00ZTeams write the process down and still miss the step. The reasons are structural: distance, timing, stale documents and invisible adherence. What each one looks like on a real ticket, and what fixes it. https://ovenbird.tech/blog/how-a-correction-should-flow-back-into-the-documenthttps://ovenbird.tech/blog/how-a-correction-should-flow-back-into-the-document2026-10-09T09:00:00Z"That's wrong, we do it differently now" is the most valuable sentence in operations and the most often lost. A design for the loop from correction to precedent to suggested edit to retraining.