Solution · Hospitality · Manufacturing · Healthcare · Logistics

Shift handover that passes on what the process requires

Most process failures in 24-hour operations happen at the change of shift. Ovenbird makes the handover a step with content, not a conversation that may or may not happen.

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Reads the documents you already have. Writes to no customer. One afternoon to set up.

Shift handoverExample

I'm finishing the night shift at the front desk. What goes in the handover?

Ovenbird reads the record, its history and the thread around it, then applies your document.

Asks firstAny open guest complaints?Any rooms out of order?Any arrivals flagged VIP or with special requests?

NextRecord the open complaint in 412 with its status and the goodwill already offered, the two out-of-order rooms with their maintenance ticket numbers, and the 09:00 VIP arrival; hand over the duty phone and confirm the day manager has read the log.

📘 From your process

“The handover log lists every open complaint with its status, every out-of-order room with its ticket, and every flagged arrival. The incoming shift confirms they have read it.”

Sounds familiar?

The handover is a conversation that may not happenOpen items lost between shifts.
Nobody checks firstThe incoming shift starts without the checks the procedure requires.
New staff hand over badlyThe procedure is learned by omission.

Where it shows up

HospitalityFront desk, housekeeping and kitchen handovers: open complaints, room status, flagged arrivals, allergen notes.
ManufacturingLine handovers: open non-conformances, machine states, the checks the incoming operator must do before restart.
Healthcare administrationReception and scheduling: pending authorisations, unconfirmed appointments, patients waiting on a callback.
LogisticsDispatch and warehouse: shipments on hold, vehicles out of service, exceptions awaiting a customer answer.
TechnologyOn-call and support rotas: open severity-1 incidents, customer commitments due, the state of a release in progress.

What changes

A handover with required contentWhat the procedure says must be recorded, prompted item by item from the shift's open work.
Open items stay openA complaint or exception handed over is still the next step for someone until the process says it is closed.
The incoming shift checks firstWhat to verify before taking over, from the document, as the first next step of the shift.
New staff do a correct handover on day oneTrained on your handover procedure with scenarios, refreshed.
The procedure matches realityItems that keep being handed over informally become proposed additions to the handover document.

How it works

1
Point it at the documents you have
Confluence, Google Docs, Notion or a web page. No rewriting; Ovenbird reads the live version and shows which one it followed.
2
People ask on the work in front of them
In Slack, on the web or from the record: the one next step, the fact it depends on asked first, the paragraph quoted.
3
Corrections and training come from the same page
Every "this is wrong" becomes a proposed edit. Every procedure becomes a short course with refreshers and records.

Built for

Operations or property managerHandovers complete, items never lost.
Shift leadsWhat to record and what to check, prompted.
Training leadsCorrect handovers from day one.

What a pilot measures

Handover completenessShare of handovers with every required item recorded.
Items lost at handoverOpen complaints, exceptions or faults with no owner after the shift change.
Time to first action on inherited itemsMinutes from shift start to the first step on an inherited open item.

Agreed before the pilot. Reported after 90 days, before and after.

Questions buyers ask

Does Ovenbird replace the handover log?

No. It tells each shift what the procedure requires the log to contain for today's open work. The log stays in your system.

Can it work on a shared tablet at the desk?

Yes. It is a web app and a Slack app; any signed-in person on the shift can ask.

Works with Slack and Microsoft Teams · Freshdesk and Jira for open items · Confluence and Google Docs handover procedures.

See it on one of your own documents

Paste a link to a procedure. The next step and the course exist the same minute.