How can we help?

Getting started

What Ovenbird does, creating your workspace, and finding your way around.

• What is Ovenbird?
• Create your workspace
• Find your way around
• The Get started checklist

Ask

Next steps on tickets and issues, questions about how your team works, and your conversations.

• Get the next step on a ticket or issue
• Use the answer
• Answer clarifying questions
• Ask how something works
• Your conversations
• Try the demo

Processes

The list of processes Ovenbird follows: adding them, routing, versions, connections and suggested edits. For owners and admins.

• Add a process
• Write a good "When it applies"
• Manage the process list
• Versions and what changed
• Connect processes
• Review suggested edits

Design in the Studio

Create and improve processes by interview or visually, check them for gaps and bottlenecks, and publish them.

• Design a new process
• The interview
• Build a process visually
• Decisions, paths, loops and sub-processes
• Checks and bottlenecks
• The workflow diagram
• Simulate capacity
• Publish a process
• Edit a published process

Runbooks and sharing

Any process as a numbered checklist: copy it, print it, share it by link or show it on your own website.

• View a published process
• The Runbook tab
• Share a runbook or workflow by link
• Embed a checklist on your website

Learn

Courses on every process, practice that adapts to you, refreshers, and team training records.

• Take a course
• Refreshers and process changes
• Courses for your job role
• Words and definitions
• Course language
• Team training records and reports

People and workspace

Inviting people, roles, Designer access, job roles, ownership and workspace settings.

• Invite people
• Accept an invite
• Roles and permissions
• Designer access
• Set job roles
• Deactivate and reactivate people
• Transfer ownership
• Workspace name and language
• Export or close a workspace

Integrations

Connect the tools your work lives in, so Ovenbird can read tickets, issues and documents.

• Integrations overview
• Connect Jira and Confluence
• Connect Freshdesk
• Connect Slack search
• Connect Google

Plans and billing

What each plan includes, guided answers, the trial, and managing your subscription.

• Plans and limits
• Guided answers
• Choose or change a plan
• Invoices, payment and cancelling

Your account

Signing in, your profile and languages, workspaces, privacy and your data.

• Sign in and passwords
• Your profile and languages
• Switch between workspaces
• What's new
• Privacy, cookies and your data