Integration · Chat
Ovenbird for Microsoft Teams
The question gets asked in Teams. Ovenbird answers there: the next step for the item, with the document quoted, and the thread read as evidence.
In development · designed as described here, not yet connected. Ask for early access; everything else on this page works today with your documents.
Why teams connect it
- Answered in the channelThe next step for the item, with the document quoted, where the question was asked.
- Threads and meeting notes as evidenceA decision in a meeting changes the step, and is cited.
- Training in the flowRefreshers and change summaries arrive as messages.
What flows, and what doesn't
What it reads
- Messages in channels and chats the person is in, as evidence for the item
- Meeting notes and transcripts linked to the item, where shared
- Links to tickets, issues and documents in messages
What it writes
- Answers in the channel or chat where the question was asked
- Nudges: the course or refresher for a process, and what changed when a document changes
Processes teams run on it
How it connects
- Designed, not yet connectedTeams app (Azure AD app registration) with the message read permissions you grant; search uses the person's permissions.
- Least accessRead scopes for the objects you choose; write access limited to one note or comment, or none.
- Per workspace, encryptedEach workspace connects its own account. Credentials are encrypted with a separate key and never shared between workspaces.
Questions buyers ask
Does it write to customers or change records?
No. It writes one internal note or comment when a person records what they did. Statuses, replies and approvals stay with your team in Microsoft Teams.
What does it need access to?
Teams app (Azure AD app registration) with the message read permissions you grant; search uses the person's permissions. Each workspace connects its own account; nothing is shared between workspaces, and credentials are stored encrypted.
Does it work before the integration is connected?
Yes. Paste a link to a process document and describe the situation; the next step and the course exist the same minute. The integration adds the record's own history as evidence.
See it on one of your own documents
Paste a link to a procedure. The next step and the course exist the same minute; connect Microsoft Teams when you are ready.