Help center › Integrations

Connect Freshdesk

Let Ovenbird read your Freshdesk tickets.

1. In Manage → Integrations, open Freshdesk.
2. Enter your Domain (for example yourcompany.freshdesk.com).
3. Enter an API key. In Freshdesk, you'll find yours under your profile settings.
4. Click Connect.

Then anyone in the workspace can get the next step on a ticket by typing its number (48211) or link in Ask. Ovenbird reads the ticket, its replies and private notes, and linked Jira issues.

The key decides what Ovenbird can see: use an agent account that can see the tickets your team works on.

Still stuck? Ask your workspace owner or an admin, or get in touch with us.