Ask how something works

Ask questions about your team's processes in plain language, with answers from your documents.

Type any question into Ask, for example "how do I escalate a billing bug?" or "who signs off a hotfix?". Ovenbird answers from your process documents in about 5 to 10 seconds.

The answer starts with the short version in bold, then the steps, then From: with the documents and sections it used. If your documents don't cover it, it says so ("⚠ Not covered by the docs") and suggests who to ask.

Questions about a specific item

After a next step, questions use that item's context automatically (see the "Working on" bar).
You can also mention an item in your question: "what's blocking ENG-123?" or "has ticket #48211 been escalated?". If the tool for that item isn't connected, Ovenbird answers from the documents only and tells you.

Ovenbird remembers the last few messages of the conversation, so follow-up questions work: "and if it's a VIP customer?"

Learn offers

When an answer is about a process you haven't trained on, a line under it offers a short course: Learn it (10 min), Continue, or Refresh now if a refresher is due. See Take a course.

Note: Each next step and each question counts as one guided answer on your plan. See Guided answers.

Still stuck? Ask your workspace owner or an admin, or get in touch with us.