Answer clarifying questions

When a missing fact would change the next step, Ovenbird asks first.

Sometimes the right next step depends on something the item doesn't say: was the fix tested on staging or production? Did the customer already get the workaround? Instead of guessing, Ovenbird asks.

You'll see "Before I tell you the next step, I need to know:" followed by one to three questions. Each has options to pick, an Other… box for your own answer, and sometimes a line on why it matters.

Pick or type an answer for each question you know.
Click Continue. You can skip the ones you don't know: "Answer what you know; skip the rest."

You can also type your answers in the message box. They show in the conversation as "Answered: question → answer".

Tip: Questions that people had to answer are a sign the process document is missing something. They're collected for the process owner as signals in Review.

Still stuck? Ask your workspace owner or an admin, or get in touch with us.